Discover more about our buy now pay later service, product queries and order relating information for Flava Home.
Are Payments Made Weekly or Monthly?
As standard we offer weekly repayments however Monthly and biweekly repayment plans are available on request, simply contact our friendly customer service team at customerservices@flava.co.uk or call 01909 499492.")
What Does Flava Home Stock?
At Flava Home, we stock a wide range of different items. Our products range from the latest gadgets and technology, to household appliances and more. Check out Flava Home regularly to be the first to see our latest stock and new additions.
Will my items get delivered after my 1st payments?
If you pass our affordability & internal checks, then your goods will be dispatched as soon as we've received your 1st payment, a high percent of our returning customers are also eligable for early shipping. Credit subject to status
Why Do I Need to Wait 6 Weeks?
If we're unable to gather sufficient data to perform a full affordability assessment, then we may ask you to make 6 consecutive weekly payments as a measure of affordability before your goods get dispatched. For both our Regulated & Unregulated agreements
What Happens If I Can’t Make a Repayment?
If your circumstances have changed, or you are currently experiencing financial difficulty, simply reach out to us at customerservices@flava.co.uk or on 01909 499492 and we’ll happily work with you to find a solution that works, whether that’s rescheduling your future payment dates, payment holidays or offering part payment solutions.
How Do I Pay for Flava Home Products?
You can make repayments via Debit Card or Credit Card. Currently, we do not accept standing orders or direct debit payments.
How Do I Cancel My Flava Home Order?
If you would like to cancel an order, end an email to customerservices@flava.co.uk and we will take care of everything. You will need to provide your order number before we are able to confirm the cancellation. For more information on cancelling an order or for any other queries, contact our customer service team on 01909 499492.
What is an unregulated credit agreement?
An unregulated credit agreement is not covered by the Consumer Credit Act 1974 or the Financial Conduct Authority regulations, simply click here to find out more
Can I have more than one account?
No as this would go against our responsible retailing policies here at Flava Supermarket ltd.
What if my item is not delivered
Flava will be responsible for all non delivered items unless they fall within the following reasons: The customer requests for the item to be delivered to a safe place. This can either be through Flava directly, our third party suppliers or courier services. Courier investigations will take place in regards to requests made on other channels (such as video doorbell requests or notes left at the doorstep). The courier has delivered the item to a neighbor or local delivery point regardless of customer requests. This meets with the courier's policies. If the customer's item is delivered to a neighbor but the customer states non delivery, the customer will need to report the incident to the police and provide Flava with a crime reference number. We expect reasonable attempts will be made by the customer to receive the parcel The customer must contact us within 30 days of expected delivery to report the non delivery of any items
What if my item was faulty?
A customer has 30 days to contact us from the point of receipt of goods to report a fault. Flava is responsible for repair or replacement of the product if the item is deemed as faulty or not fit for purpose due to no fault of the customer. This also covers items damaged during delivery (although we urge the customer to confirm items have arrived in good working order). The customer must contact Flava within 30 days of receiving the goods in order for us to resolve faults promptly. After 30 days the customer needs to contact the manufacturer, who will investigate the customer's claims and try to offer a resolution if the customer is not at fault. This could be a repair via a 3rd party, a replacement part that is sent to the customer or a software update/ remote resolution. If the manufacturer deems the goods to be non-repairable, they will issue a unique uplift code for the customer to send to us, authorizing a collection and replacement of the goods.
What if i want to return the goods
The customer has a 14 day return policy, which begins the day after the customer is in receipt of the goods, whereby they can return the item and receive a full refund, providing the goods are returned matching the manner in which it was sent (seals intact with packaging undamaged and the item unused). If the item has been opened or the packaging damaged, meaning that the item is no longer new and fit for sale, the customer will be unable to return the item and will not be eligible for any refund.
If you have a question that has not been answered above, get in touch with the Flava Home team. Send an email at customerservices@flava.co.uk and we will get back to you as soon as possible.